LUNAR ARTEFACTS

Lunar Artefacts Limited has its registered office at 10 Buckingham Place, London SW1E 6HX, United Kingdom. In this Policy, we use the term Lunar Artefacts (and "we", "us" and "our") to refer to the head office of Lunar Artefacts Limited at the registered address above and our affiliates. By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

RETURNS

Most of our products are hand-assembled, hand-stitched, or hand-polished, so slight variations in colour, polish, or shape may occur.

Acceptable Returns
We accept returns of new, unpacked, unused, and unaltered products in perfect, resellable condition with all original packaging and your original receipt, within 14 calendar days from the delivery date. If these criteria are not met, we reserve the right to deny the return.

Bespoke & Personalised Items
Bespoke and personalised products are non-refundable.

Replacement Parts & Accessories
Replacement Parts such as Dongles, Micro Switches, Cables, Leather Tops and other accessories are non-refundable.

Sealed Products
For hygiene and quality reasons, certain products must be returned unused and in perfect, resellable condition. We reserve the right to deduct from refunds where items show signs of wear, handling beyond what’s necessary to inspect, missing packaging, parts or accessories. 

Shipping Fees & Process
The customer is responsible for shipping fees on returned orders. In many cases, we can arrange a courier collection or provide a shipping label (with certain exceptions for international orders), and the return shipping cost will be deducted from your final refund. These fees generally range from £5 to £40, depending on the country.

Import Taxes & Customs Duties
Lunar Artefacts is not liable for any import taxes, customs duties, or handling fees incurred upon delivery. If we are charged import taxes or any additional fees when receiving your returned orders, the amount will be deducted from your refund.

If you choose to refuse the delivery of your order due to unpaid customs or duties, and the parcel is subsequently destroyed or not returned to us (as per the policies of your local customs authority), we will not be able to issue a refund.

If the parcel is returned to us, please note that refunds may take up to 30 business days to process, as we may be required to pay additional customs duties upon receipt. The final refunded amount will reflect any such charges or handling fees we incur.

Inspection & Refund
We reserve the right to refuse returns that do not meet our requirements, based on physical inspection once the item arrives at our return centre. If the claimed issue isn’t confirmed, we may offer alternative solutions or revise our initial assessment. Once approved, refunds can take up to 14 business days to process. Refunds go to the original payment method; if that isn’t available, please contact Customer Support. If you haven’t received your refund after 14 business days from our confirmation email, please let us know.

Contact Support
For more details or to start a return, please contact our Customer Support team.

EXCHANGES

Most of our products are hand-assembled, hand-stitched, or hand-polished, so slight variations in colour, polish, or shape may occur.

Acceptable Exchanges
We accept exchanges of new, unpacked, unused, and unaltered products in their original packaging, with your receipt, within 14 calendar days from the delivery date. If these criteria are not met, we reserve the right to deny the exchange.

Bespoke and Personalised Items
Items with personalised engraving are not eligible for exchange.

Replacement Parts & Accessories
Replacement Parts such as Dongles, Micro Switches, Cables, Leather Tops and other accessories are not eligible for exchange.

Sealed Products
For hygiene and quality reasons, certain products must be returned unused and in perfect, resellable condition. We reserve the right to deduct from refunds where items show signs of wear, handling beyond what’s necessary to inspect, missing packaging, parts or accessories. 

Shipping Fees & Process
Customers are responsible for shipping fees on exchanges. We often arrange a courier collection or shipping label (with exceptions for certain international orders), and the exchange shipping fees (ranging from £5 to £40, depending on location) may be deducted from the final amount. Exchanges are processed after we inspect the returned items, which can take up to 14 business days.

Import Taxes & Customs Duties
Lunar Artefacts is not liable for any import taxes, customs duties, or handling fees incurred upon delivery. If we are charged import taxes or any additional fees when receiving your returned orders, the amount will be deducted from your refund.

If you choose to refuse the delivery of your order due to unpaid customs or duties, and the parcel is subsequently destroyed or not returned to us (as per the policies of your local customs authority), we will not be able to issue a refund.

If the parcel is returned to us, please note that refunds may take up to 30 business days to process, as we may be required to pay additional customs duties upon receipt. The final refunded amount will reflect any such charges or handling fees we incur.

Inspection & Decision
Lunar Artefacts reserves the right to refuse an exchange at our sole discretion if the product doesn’t meet our requirements. Inspection at our return centre determines if the issue is valid, and we may suggest alternate solutions if needed.

Contact Support
For questions or to begin an exchange, please contact our Customer Support team.

WARRANTY

Although our products are designed to be repairable, please do not attempt at-home repairs. Doing so can void the warranty. If you experience any issues, contact our Customer Support first.

Warranty Period
Lunar Artefacts warrants that this product, purchased from an authorised reseller or distributor, will be free of material and workmanship defects under normal use for one (1) year from the original purchase date. If a defect arises under normal use, return the item to where you purchased it.

Exclusions
This warranty does not cover damage from natural disasters, accidents, misuse, negligence, or modifications to any part of the product. Scratches, patina, and normal wear are expected over time and are not covered. Unofficial repairs or not following product instructions can void the warranty.

Legal Rights
This policy does not exclude or limit any minimum legal warranty required by applicable law. Should any provision be found unenforceable, all others remain in effect.

Warranty Claims
Once we receive the item for inspection (which can take up to 14 business days), if the warranty claim is validated, you may receive a free repair, store credit, or a replacement, subject to stock availability. For discontinued items, we may offer store credit or an alternate product. The customer is responsible for shipping products to our return centre.

Defect Notification (14 Days)
If your item arrives damaged or defective in any way, you must notify Lunar Artefacts within 14 calendar days of delivery. Failure to report damage or defects within this timeframe may result in denial of any claim under our warranty policy. We consider any visible scratches, malfunctions, or other damage discovered after 14 days to be outside the scope of a manufacturing or delivery defect and thus not covered under warranty.

No Self-Repairs
As stated, please do not attempt to repair the product yourself. Unauthorised modifications or repairs can void the warranty. If you discover a defect, contact our Customer Support team immediately.

Additional Info
Refer to the United Kingdom Consumer Law and Consumer Rights Act for more details. If you have questions about your warranty, reach out to our Customer Support team.