Holiday Shipping Notice
Please note that all orders placed between 23rd and 29th of December will be fulfilled by the end of the month.
For personalised orders placed between 20th of December and 2nd of January, fulfilment will be completed during the second week of January.
Thank you for your understanding and patience during this holiday period.
| Region | Rate Types | Estimated Delivery | Cost |
|---|---|---|---|
| United States | Express | 3-5 Days | $19.95 |
| United Kingdom | DPD Next Day | 1-2 Days | £9.95 |
| Royal Mail 48 | 2-3 Days | £3.95 | |
| Europe (incl. Ireland & Channel Islands) | Express | 3-5 Days | €15 |
| Standard | 5-10 Days | €10 | |
| Asia & Canada | Express | 3-5 Days | £25 |
| Standard | 5-10 Days | £20 | |
| Middle East | Express | 3-5 Days | £20 |
| Standard | 7-10 Days | £10 | |
| Australia & Rest Of The World | Express | 5-8 Days | £25 |
| Standard | 7-10 Days | £20 |
Holidays & Christmas Delivery Times
For timely delivery, please take note of our cut-off dates for orders.
UNITED KINGDOM
DPD Next Day - December 23rd
DPD Next Day (Engraved Items) - December 19th
Royal Mail 48 - December 19th
Royal Mail 48 (Engraved Items) - December 19th
UNITED STATES
Express - December 18th
Express (Engraved Items) - December 17th
EUROPE
Express - December 16th
Express (Engraved Items) - December 16th
REST OF THE WORLD
Express - December 16th
Express (Engraved Items) - December 16th
What delivery address may I use?
You can provide either a residential or office address for delivery. However, please note that we don't deliver to military addresses, specific restricted zones, collection points, or PO boxes.
How do I modify the delivery address for my purchase?
Reach out to our Customer Support for assistance.
Can I send products from one order to different addresses?
Unfortunately, we cannot split a single order to deliver to multiple locations. For items going to different addresses, please create separate orders for each destination.
I've been waiting for my delivery longer than the timeframe mentioned in the shipping confirmation. What steps should I take?
It's possible there may be unexpected delays with your shipment. We suggest first reaching out to the courier service to determine the cause of the delay. If you need further assistance or the issue remains unresolved, please get in touch with our Customer Support.
Is my purchase dispatched from the UK?
Although Lunar Artefacts has its headquarters in the United Kingdom, we operate several dispatch centres around the world to best cater to our global clientele. We cannot guarantee that every item will dispatched from the UK. We recommend getting in touch with our Customer Support for more details.
I'm based in Europe; will my order be dispatched from within the EU?
Although Lunar Artefacts has its headquarters in the United Kingdom, we operate several dispatch centres around the world to best cater to our global clientele. While we cannot guarantee every item is dispatched from the UK, we can confirm that orders bound for the European Union will be shipped from centres situated outside the EU. We recommend getting in touch with our Customer Support for more details.
What steps should I take if the package arrives damaged?
In the event that the package appears significantly damaged upon arrival, it's advisable not to accept it from the courier. If you've already accepted it or if it was left at your location, start by photographing the damaged box before opening it. Then, inspect the contents. If you find any items that are damaged or defective, photograph them as well. Should you have any concerns related to the quality or damage of your items after examination, reach out to our Customer Support with a description of the issue and the relevant photos attached.
What steps should I take if my country (or region) isn't listed during the ordering process?
While Lunar Artefacts offers global shipping, there are a few exceptions. If you can't locate your country (or region) in the delivery options, please get in touch with our Customer Support to inquire about shipping to your location.
What are Lunar Artefacts shipping fees?
The shipping fees vary based on your delivery location. The specific shipping costs will be shown when you input your delivery address during checkout. For any additional queries reach out to our Customer Support.
Who is responsible for duties and import taxes on international shipments?
Lunar Artefacts is not liable for any international, EU, or USA taxes or customs duties. Customers may be required to pay these upon arrival in the destination country. For more information explore our Shipping Policy.
How will I know if I need to pay duties or taxes on my shipment?
Import duties and taxes may be liable upon arrival in the destination country. This varies by country. You may receive an email or notification from your local customs office or post office to process these charges.
What happens if I refuse to pay the duties and taxes upon arrival?
If a customer refuses to pay duties and taxes, the goods will be returned to Lunar Artefacts at the customer's expense. The customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The initial shipping cost will not be refunded.
Are there specific duties and import taxes for orders to the USA?
Yes, orders delivered to the USA ($1000 and above) are subject to local taxes and duties that range between 1% to 15%, depending on the state. For detailed information, please refer to local rules and regulations regarding international shipping.
How about duties and import taxes for EU deliveries?
Orders delivered to European countries can incur local taxes and duties ranging from 1% to 25%, depending on the location. Customers are encouraged to refer to local rules and regulations regarding Brexit and international shipping for detailed information.
What should I do if my package is held in customs?
If your parcel is held in customs, Lunar Artefacts does not have control over this. You or the recipient will need to contact your local customs office for further assistance.
How can I get more information or assistance about duties and import taxes?
For any queries or assistance, please contact the Lunar Artefacts Customer Support.
Do you have any physical locations?
- United Kingdom, London: Smartech at Selfridges.
- France, Paris: Smartech at Printemps.
- Germany, Berlin: Smartech at KaDeWe.
- Ireland, Dublin: Thomas Brown.
