Questions & Answers
What is the main ethos behind the Pointer Instrument design?
Longevity and repairability are at the heart of our brand ethos. We aim to create durable tech masterpieces that can be easily repaired, defying the fleeting nature of modern design.
How does the full-grain leather used benefit the Pointer Instrument?
The leather's durability ensures long-lasting quality, while its natural resilience allows it to age gracefully, developing a unique patina that adds depth and character.
What steps should I take if the responsiveness of a button on my leather top feels off?
Should you find an issue with the responsiveness of your leather top button, rest assured that this is a rectifiable situation. We are happy to provide you with an adjustment tool and will guide you through the steps to get your button functioning optimally.
The adjustment tool is designed to fine-tune the buttons to your liking, making them more or less sensitive as needed. Given the natural properties of leather, it can expand or contract depending on the humidity or dryness of its environment. This may occasionally require slight button adjustments. While we strive to ensure the utmost protection during packaging and shipping, external factors such as storage conditions during transit or handling by the shipping company can occasionally affect the product.
Can I apply leather-care products?
We would not recommend applying leather care products.
What would be the best way to clean the leather?
Please apply cleaning products specifically made for leather. We would recommend cleaning leather in a similar way as you would clean a leather steering wheel in a car.
Tip: if the leather gets dry – use cream.
What is the difference between aluminium and brass?
Both aluminium and brass are metals, but they differ in properties and uses:
- Composition: Brass is an alloy primarily made of copper and zinc, while aluminium is a pure elemental metal.
- Weight: Aluminium is lighter than brass.
- Colour: Aluminium has a silvery-white appearance, while brass has a golden-yellow hue.
- Corrosion: Aluminium forms a protective oxide layer making it more resistant to corrosion, while brass can tarnish or corrode, especially in the presence of certain chemicals or moisture.
What is the difference between plated and un-plated Pointer Instruments?
The primary difference between plated and un-plated Pointer Instruments lies in their finish and maintenance requirements. Un-plated models are buffed without any additional coating, which allows them to naturally develop a patina over time. This patina gives the product a unique character, but if you prefer the original shine, it can be restored with simple re-polishing. On the other hand, plated and chrome-plated models come with a protective coating that ensures a lasting shine, eliminating the need for regular polishing.
Please note, only un-plated models can be engraved. Explore Personalised Engraving Collection.
Can I polish the un-plated metals? What would be the best product to use?
If you decide to polish the metal shell, please don’t forget to remove the leather top before proceeding. Search for a high-quality polishing cream or a toothpaste and a soft cloth.
Tip: the softer the cloth – the better are results.
Why does my USB-C port feel tight when I plug in the cable?
Given that the mouse's shell is crafted from metal and each mouse is hand-made, the USB-C port might require a brief break-in period. If you feel that USB-C is too tight to plug-in, then we would recommend plugging it in with a bit of force. Most of the time, by forcing in the USB cable for the first time, the port does get looser after repeated use.
Can I use the Pointer with a left hand?
Yes, the Pointer Instrument is an ambidextrous mouse.
Can I charge the Pointer Instrument with a wireless charger?
Yes, you may charge the Pointer via Qi-standard wireless charger, alternatively via USB-C cable.
What type of battery life can I expect with the Bluetooth connection?
With the Bluetooth 5.0 connection, you can expect an extended battery life of up to a month under normal usage.
Which surfaces can the Pointer Instrument work on?
The Pointer Instrument features a Track on Glass sensor, Pixart PAW 3805, allowing it to be used on almost any surface, including mirror finish and clear glass up to 5mm thick.
What switches are used in the Pointer Instrument?
We utilise solderless Japanese Omron switches known for their plug-and-play properties, ensuring hassle-free replacements and extended lifespan.
What are the connection modes available?
We offer multiple connection options: a 2.4G Dongle for prime compatibility, Bluetooth 5.0 for extended battery life, and a direct USB-C cable connection for the best performance.
Is the mouse designed for gaming?
While inspired by classic gaming mice, especially in its ergonomics, the Pointer Instrument is versatile and suitable for various tasks, not limited to gaming.
Can I customise the look of the Pointer Instrument?
You can add a personal touch to your Pointer Instrument through our Engraving Service. Choose a meaningful message, and we will engrave it for you, making it a perfect and memorable gift.
Can I replace the parts of the mouse myself?
Yes, our design emphasises repairability. The Pointer Instrument employs screws, which allow full disassembly. Combined with the plug-and-play properties of the Omron switches, potential replacements can be hassle-free. Explore our Disassembly Guide.
How do you ensure the Pointer Instrument is repairable?
Unlike most of modern designs that use adhesive bindings, our products employ screws for easy disassembly, ensuring all parts are accessible for maintenance and repairs.
Is the mouse's performance affected when using it wirelessly?
The Pointer Instrument employs the latest Bluetooth 5.0 technology, ensuring extended battery life and prime performance across various platforms like macOS, Linux, Windows, and Android.
How can I avoid damaging my mouse?
To avoid damaging your Pointer Instrument:
- Keep it away from extreme temperatures and direct sunlight.
- Avoid spilling liquids on it.
- Use on appropriate surfaces to avoid scratching the brass.
- Avoid dropping or using excessive force during use or adjustments.
- Store in a safe place when not in use.
How can I maintain my mouse?
Maintenance tips for your Pointer Instrument:
- Remove the top, and wipe the top with a soft cloth to remove dirt.
- For the brass or aluminium components, if it's un-plated and you notice tarnishing, you can re-polish it to restore its shine.
- Make sure the USB-C port is dust-free.
- Ensure that the magnetic latch mechanism is free from debris for smooth swaps of covers.
- Clean the Track on Glass sensor gently with a soft cloth to ensure optimal tracking.
What services does Lunar Artefacts propose to take care of my mouse?
Do I need to have my mouse serviced regularly?
Regular servicing isn't mandatory, but it's advisable to inspect and maintain it periodically for optimal performance. Given its design, the Pointer Instrument allows users to perform many maintenance tasks themselves. However, for more intricate issues or replacements, you might consider contacting Customer Support.